What you’re getting when you employ Mentor, at least from my experience, is some seasoned experienced professionals – they may not thank me for that – but you’re not getting theoretical presentation drawers, although I’m sure they have confidence in that space. What you’re getting is guys who’ve been there and have been at the coalface delivering difficult complex major programs, often that are not in a very healthy state when they’re engaged. That was really important when I employed them, in that there wasn’t time for people to get up to speed, there wasn’t time to review 100-page presentation packs. This was about getting in quickly, understanding the key issues and doing something about it, and that’s exactly what Mentor did.
I learned from Mentor that when you’re embarking on a major complex program, don’t wait until you encounter difficulties or challenges, until you engage the experts and those who have been there and done it and have the experience. It’s better to work out what it is you’re trying to deliver and then bring in companies like Mentor to build the approach, build the processes in the program office, and then set off in a quality way rather than doing so at a later date.