The Mentor Execution Index helped a major Telco achieve program success

Code named Apollo, Mentor’s Telco client was running a central transformation program to implement new systems to manage the provisioning, on-boarding and ongoing management of consumer customers acquired through a new sales channel.

The new systems would give them a competitive advantage when bringing new products and services to market.

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Summary

Solution 2
Challenge
  • Implement new provisioning and onboarding systems at speed to gain competitive advantage 
  • Delays and further forecasted delays were putting the launch date at risk
  • Technical implementation not complete and over schedule
Solution
  • Quickly gain an accurate picture of the current status of the program
  • Conducted of 1:2:1 interview with senior program team
  • Surveyed wider program team using The Mentor Execution Index
Results
  • Re-structured program organisation to make sure  PMO was fully resourced 
  • Fully engaged Customer Business Unit rather than co-ordinating function
  • Robust dependency management system implemented

The delays experienced and further delays forecast were a major concern. We were in real danger of losing ground to our competitors if we didn’t hit the launch date. So we approached Mentor who had helped us run strategic programs in the past. The brief was simple – how can we successfully get Apollo launched on time?”

Director Customer Marketing

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