5 excellent examples of successful transformation programs

Business transformation programs come up for one of two reasons: they either solve a problem or exploit an opportunity.

Typically, the future of the business depends on their success. They’re awkward and expensive, demanding complex, high-speed interactions between internal functions and major suppliers.

Below we highlight 5 examples of successful business transformation programs.


1. Tele2 (Netherlands) B.V. Mobile Network Operator Launch

In 2014, Tele2 (Netherlands) wanted to accelerate the launch of a new mobile business with a capital cost of £150 million. With Mentor’s help, Tele2 (Netherlands) were able to achieve:

  • A new radio plan – reducing time and complexity
  • Improved roll-out processes
  • A brand new organisation implemented
  • Site-sharing contract re-negotiated
  • Tools and systems developed
  • Launch plans developed for business and consumer markets


2. Digital transformation at Banco Bilbao Vizcaya Argentaria (BBVA)

In 2007, BBVA faced changing customer expectations, and  industry disruption from new entrants, meaning BBVA had to adapt and evolve its financial offering.

By doubling its systems investments from $1.2 billion in 2011 to $2.4 billion by 2013 and in spending a reported $951 million on IT, BBVA was able to achieve:

  • 10.9% rise in gross income to EUR 23.68 billion for 2015
  • 19% year-on-year increase in customers (14.8 million by 2015), interacting through online and mobile channels
  • 19.2% of new consumer credits in Spain were sold through digital channels. In Mexico this figure was 29.6%
  • Redefined organisational structures to nurture change and innovation


3. Gigabit City – York

In 2014, York City Council was dissatisfied with the level of connectivity available to its schools and council offices. Talktalk, alongside partners Sky and CityFibre, chose York as the first UK city to deploy its Ultra Fibre Optic Broadband. Spending approximately £20 million, York City Council was able to achieve:

  • 2,400+ customers signing up to the service with TalkTalk and Sky since the beginning of 2016
  • York placed as one of the top digital infrastructure cities in the UK
  • Broadband speeds up to 100x faster than the UK average
  • Programme to be expanded to cover 40,000 more premises by 2019


4. Second Avenue Subway, New York

In 2007, New York experienced a rate of population growth not seen since the 1920s. Manhattan is the most densely populated county, placing high demand on transport infrastructure. Over the next ten years the city invested $4.5 billion in the Second Avenue Subway system, achieving:

  • Estimated 2000,000 use the line on an average weekday
  • Extra lifts and escalators for people with mobility problems
  • 3 new stations
  • Expansion of 63rd Street station


5. Kloeckner.i-digitilisation for the steel industry

In 2014, the manufacturing industry was characterised by steel supply chain inefficiency – typified by long delivery times, incorrect delivery times, high inventory levels. After investing €10 million the new contract service platform ‘Kloeckner Connect’ and new B2B webshop launched in March 2016, achieving:

  • 500+ customers onboarded in Germany, Austria and Hungary within 3 months of launch
  • Increase in digitally managed revenue to more than 50%
  • Net Working Capital reduced by almost €200 million (35%+ drop)
  • New innovation process established – lean, agile, customer-centric

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